Please read this alongside our short Service Promise on the Digital Services page. Questions? WhatsApp us any time.
All Digital Services are offered at fixed, published prices. Payment is required in full via M-PESA before your request is submitted. We do not begin work on any request until payment is confirmed.
Our fee covers our facilitation of your request — collecting your details, completing the submission accurately, and following up where needed. It does not cover government fees, which (where applicable) are stated separately and paid directly by you through the relevant government portal.
You are responsible for the accuracy of the information and documents you provide. We will process your request exactly as submitted. If a resubmission becomes necessary due to inaccurate or incomplete information you provided, the standard service fee will apply again for the redo.
If a submission fails or is rejected due to an error on our part, we will correct and resubmit it at no additional cost to you.
Once we submit your request, it enters the relevant government system (KRA, eCitizen, NTSA, TSC, HELB, SHA, or other), and processing times are determined by that institution, not by us. We will provide an estimated turnaround at the time of your order. If processing significantly exceeds this estimate, contact us and we will follow up on your behalf where possible.
Cancel before we submit your request → full refund.
Cancel after submission → no refund, as the work has been completed on our end.
Selected the wrong service → non-refundable. If unsure which service you need, message us before paying and we'll help you choose correctly.
Any documents or personal information you provide are used solely for completing your requested service and are not shared beyond what is required to process it.
Digital Services are subject to availability and government portal uptime. In rare cases where a service becomes temporarily unavailable after payment, you will be offered a full refund or the option to wait.