🛡️ Warranty

Warranty & Claims

Last updated: June 2026 · Questions? WhatsApp us

Every phone we sell goes through our authenticity checks before it leaves our hands. Here's everything you need to know about how warranty works at ACECORE — no fine print surprises.

🏭 Manufacturer Warranty

Unless we've specifically stated otherwise, the warranty on your device is provided directly by the manufacturer — not ACECORE. This means that in the event of a defect, repairs are handled either at the brand's authorised service centre or through our official service partners. We're here to help guide you through that process every step of the way.

✅ Confirming Warranty Before You Buy

We strongly encourage you to ask our team before completing your purchase whether the specific device you're buying includes a local warranty. Not every product on our shelf does — some are sold on an "as is" basis at a lower price point to reflect that. We'd rather be upfront about it than leave you with an unpleasant surprise later.

🛡️ What the Manufacturer Warranty Covers

Manufacturing defects — including screen issues, battery faults, and software failures that occur under normal use
Hardware failures in speakers, cameras, or charging ports not caused by physical impact or user damage
Any fault present at the time of purchase that becomes apparent during normal operation

🚫 What Warranty Does Not Cover

Physical damage — cracked or shattered screens, dents, or broken ports resulting from drops or impact
Water or liquid damage of any kind
Damage from repairs carried out by unauthorised technicians
Normal wear and tear over time
Accessories — chargers, earphones, cases, and similar items carry no warranty

💳 Refunds Under Warranty

We don't issue cash refunds for items that fall under a warranty claim. If your device develops a covered fault, the manufacturer's response will be either a repair or a replacement — and we'll follow up on your behalf to make sure that process moves forward.

📋 Registering Your Warranty

Most manufacturers require you to register your device on their website or app to activate warranty coverage. This is your responsibility as the owner — and it's well worth the two minutes it takes. If you're unsure how to do it for your specific brand, just WhatsApp us and we'll walk you through it.

📍 Brand Service Centres in Nairobi

Samsung: Anniversary Towers, University Way
Tecno / Infinix / itel: Transsion House, Nairobi CBD
Xiaomi / Redmi: Westgate Mall & Nairobi CBD authorised centres

💡 Can't get to the service centre? We can handle the drop-off on your behalf. Just reach out via WhatsApp and we'll arrange it. Do keep in mind that turnaround times vary by brand and can take anywhere from 7 to 30 days depending on the manufacturer's service queue.

⭐ Acecore Care — Premium Protection

Extended Warranty

Our Acecore Care Extended Warranty exists for one simple reason: to give you proper peace of mind on devices that don't come with a local manufacturer warranty. If you're buying a smartphone without a local warranty, or a refurbished device, this plan has you covered for a full year from the date of purchase.

What's Included

📱 One-Time Screen Replacement A single screen replacement within the warranty period, provided it isn't due to an excluded cause listed below.

⚡ Accidental Damage Repair We cover repairs for accidental damage — except anything involving liquid, water, or moisture, which falls outside this plan.

🔧 Hardware Malfunctions If a hardware component fails under normal use and without unauthorised interference, we'll sort it out.

💾 Software Faults Software defects or malfunctions not caused by third-party modifications are covered under this plan.

What Isn't Covered

Damage from power surges or electrical faults
Any liquid, water, or moisture-related damage
Damage resulting from unauthorised repairs or modifications
Cosmetic damage — scratches, scuffs, or dents — that doesn't affect how the device functions
Loss, theft, or intentional damage
Any fault or damage not explicitly listed under coverage above

Terms & Conditions

1 Warranty Period. Coverage runs for one (1) year from the date of purchase. Having your device repaired or replaced under this plan does not reset or extend the warranty period.
2 Eligibility. This plan applies only to smartphones purchased from Acecore Kenya that either have no local manufacturer warranty or are sold as refurbished. A valid proof of purchase is required to make any claim.
3 How to Claim. Get in touch with Acecore Care through any of our official channels with your proof of purchase and a clear description of the issue. We'll inspect the device and let you know whether it qualifies for repair or replacement.
4 Service Limitations. Repairs and replacements depend on parts availability at our authorised service centres. If a replacement is offered, it may be a refurbished unit of comparable specifications rather than a brand-new device.
5 Non-Transferable. This warranty is tied to the original purchaser only. It cannot be transferred if the device is sold, gifted, or passed on to another person.
6 Right to Decline Claims. Acecore Care reserves the right to decline a warranty claim if the damage falls under the exclusions above, or if the device shows signs of tampering or deliberate misuse.
7 Liability. Our liability is limited strictly to the repair or replacement of your covered device. We are not liable for any indirect losses, including data loss or disruption caused by the device being unavailable during the repair process.

📞 Reach Acecore Care

🌐 Website: acecore.co.ke
📲 WhatsApp / Hotline: +254 791 488 835
📧 Email: (insert email)
📍 Location: Galaxy Studio, Moi Avenue, Nairobi CBD

Acecore Care reserves the right to update these terms at any time. Changes will not apply retroactively to warranties already in effect. Nothing in this plan limits your rights under applicable Kenyan consumer protection legislation.