The easiest way is WhatsApp — tap any "Order on WhatsApp" button on the site. Tell us the phone model and your delivery location. We'll confirm availability, share M-PESA Paybill details, and dispatch same day for Nairobi orders placed before 4PM.

Yes — but always confirm stock with us on WhatsApp before sending any payment. We have 1,000+ happy customers, a 4.9 Google rating, and a verified Google Business profile. We never ask you to pay to a personal M-PESA number — all payments go via Paybill 247247.

We accept M-PESA Paybill (Business No: 247247, Account: 0791488835), cash at our Nairobi CBD store, and bank card. For Lipa Pole Pole phones, payment is handled directly by MKOPA or SunKing via their own M-PESA systems.

Our listed prices are already the best honest prices — we don't inflate to leave room for bargaining. However, for bulk orders (2+ phones) or returning customers, WhatsApp us and we'll do our best.

Yes. After payment, we send a WhatsApp confirmation with your order details. If you need a formal invoice (e.g. for a business), let us know and we'll prepare one.

100% yes. Every phone comes sealed in the original manufacturer box with all accessories (charger, cable, documentation). We never sell cloned, refurbished, or second-hand phones as new — our entire business is built on that promise.

Yes — all phones carry a full 1-year manufacturer warranty. The warranty card is included inside the sealed box. For warranty claims, you go directly to the brand's authorised service centre in Nairobi (Samsung at Anniversary Towers, Tecno/Infinix at Transsion House, etc.).

Dial *#06# to get your IMEI number, then check it on the manufacturer's website or the KEBS Kenya device registry. Every genuine phone's IMEI will match the box and the settings. We're happy to walk you through this on WhatsApp after purchase.

Yes, we stock genuine iPhones. You can verify any iPhone by checking Settings → General → About and confirming the model and serial number on Apple's coverage checker (checkcoverage.apple.com). All our iPhones are factory unlocked and come with the original box.

No. We only sell brand-new sealed phones. If you're specifically looking for a refurbished device, we'd rather tell you that upfront than sell you something mislabelled.

You pay a small upfront deposit, take the phone home same day, then make small daily payments via M-PESA for 365 days. The phone has a software lock that unlocks automatically once all payments are complete. Both MKOPA and SunKing use this model.

Yes! Both MKOPA and SunKing allow early buyout at any time. WhatsApp us and we'll guide you through the process — it usually takes one M-PESA payment to clear the remaining balance.

The phone may temporarily lock if payments are missed for several days. It unlocks again automatically as soon as you make a payment. There are no penalties for occasional missed days — just resume your payments when you can.

No formal credit check. You need a valid national ID, a Safaricom M-PESA line, and the deposit amount. That's it. Both MKOPA and SunKing are designed for everyday Kenyans.

Deposits vary by phone model and provider — ranging from as low as KSh 1,000 up to KSh 5,000 for premium devices. Check the Lipa Pole Pole page for exact figures per model, or WhatsApp us.

Nairobi orders placed before 4PM are delivered same day. Orders after 4PM are dispatched the next morning. Upcountry deliveries (Mombasa, Kisumu, Nakuru, and all other towns) take 1–2 business days via G4S or Fargo courier.

Nairobi CBD and Westlands: FREE. Greater Nairobi suburbs: KSh 200–350. Mombasa/Kisumu: KSh 500–700. Other upcountry towns: KSh 400–600. Exact cost is confirmed on WhatsApp before you pay.

Absolutely — and it's free. Visit us at Galaxy Studio, Moi Avenue (next to Mombasa Computers), Nairobi CBD. We're open Monday to Sunday, 8AM to 10PM. WhatsApp us first to confirm the phone is in stock before coming.

Yes — we deliver countrywide across all 47 counties via G4S and Fargo courier. WhatsApp us with your town and we'll give you an exact delivery cost and estimated time.

The warranty covers manufacturing defects: screen issues not caused by a drop, battery defects, hardware failures under normal use, and defective speakers, cameras, or charging ports. It does not cover physical damage, water damage, or damage from unauthorised repairs.

We do not accept change-of-mind returns. However, if the phone arrives defective, is the wrong model, or is dead on arrival, report it within 24 hours via WhatsApp and we'll arrange an exchange or full refund — no questions asked.

WhatsApp us at +254 791 488 835 with your order details and a description of the fault. We'll guide you to the nearest authorised brand service centre in your area. The warranty card in your box is your proof of purchase.

Approved refunds are processed to your M-PESA number within 3–5 business days. Delivery costs are non-refundable unless the error was on our side.