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Order Summary
Total
ORDER NUMBER
ACE-XXXX
DATE & TIME
1️⃣ We'll confirm stock availability via WhatsApp
2️⃣ We'll send M-PESA Paybill details for payment
3️⃣ After payment, we dispatch same day (Nairobi)
🛡️ Warranty

Warranty & Claims

All phones sold by ACECORE carry a full manufacturer warranty. Here's everything you need to know.

Every phone from ACECORE comes with a 1-year manufacturer warranty. The warranty card is inside the sealed box.

🛡️ What the warranty covers

  • Manufacturing defects (screen issues, battery defects, software faults)
  • Hardware failures under normal use conditions
  • Defective speakers, cameras, or charging ports not caused by physical damage

🚫 What the warranty does NOT cover

  • Physical damage — cracked screens, dents, broken ports from drops
  • Water or liquid damage
  • Damage from unauthorised repairs
  • Normal wear and tear

📍 Brand service centres in Nairobi

  • Samsung: Anniversary Towers, University Way
  • Tecno / Infinix / itel: Transsion House, Nairobi CBD
  • Xiaomi / Redmi: Westgate Mall & Nairobi CBD authorised centres