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Order Summary
Total
ORDER NUMBER
ACE-XXXX
DATE & TIME
1️⃣ We'll confirm stock availability via WhatsApp
2️⃣ We'll send M-PESA Paybill details for payment
3️⃣ After payment, we dispatch same day (Nairobi)
📋 Policies

Return & Refund Policy

Last updated: May 2026 · Questions? WhatsApp us

Our goal is simple: if something goes wrong with your purchase, we make it right. Every phone we sell is sealed and authentic.

✅ What qualifies for a return or exchange

  • Phone arrives with a broken screen or damaged hardware (report within 24 hours)
  • Phone received is a different model from what was ordered
  • Phone does not power on upon first use (dead on arrival)

❌ What does NOT qualify for a return

  • Change of mind after delivery
  • Damage caused by the customer after delivery
  • Accessories (cases, screen protectors) — no returns once opened

💰 Refunds

  • Approved refunds are processed to your M-PESA number within 3–5 business days
  • Delivery costs are non-refundable unless the error was ours